Skillfully Mediate Workplace ConflictWorkplace Mediation Training Program
11 CPD Hours
Mediation is a tool that helps people to resolve workplace interpersonal and professional issues in such a way that the relationship at stake remains intact.
In workplaces there are many opportunities for conflict. Issues may arise as a result of any of the following subjects – the intergenerational workforce, cross-cultural diversity, gender, race/nationality/ethnicity, language, organizational change, new management, existing management, interpersonal style, professional approach, technology, and many others.
Our Mediation training program, designed for HR professionals, is based on a blend of the Facilitative and Transformative models of Mediation which teach participants how to guide parties in the workplace to negotiate based on their individual needs and shared interests with the goal of repairing underlying relationships enroute to settlement.
This 1½ Day program is rich, highly experiential, and practical. In the first segment we cover the contextual grounding of general Mediation principles. In the second and third segments we provide participants with hands-on Mediation practice on, real-life, workplace issues using role plays. In the latter two segments a Chartered Mediator provides step-by-step coaching with frequent individual feedback as well as group-wide debriefs.
- General Mediation Principles
- Conflict Identification and Analysis
- Evaluation of Individual Positions
- Mediation Skills Development – Part I
- Includes Dealing with an Impasse
- Mediation Skills Development – Part II
- Includes Achieving Settlement and Resolution
Who Should Take this Program?
- Human Resources Professionals
- Talent Management Professionals
- Training and Development Professionals
- Organizational Development Professionals
Workplace Mediation Training Program
October 24 – 25, 2018
June 11 – 12, 2019
October 23 – 24, 2019
Day 1: 9am ET to 6 pm ET
Day 2: 9am ET to 12 pm ET
Breakfast served at 8:30am ET each morning
Lunch served at approximately 11:45am ET on the first day
Snacks will be available throughout the day
Day 1: Two 15-minute breaks and one 30-minute lunch
Day 2: One 15-minute break
$1,425 + tax
- Workplace Mediation Toolkit
- Mediation Process Steps
- Mediator Skills
- Mediator Tools
- Interests Compendium
- Interests v.s. Positions
- Mediators’ Monologue
Our clients say...
R.S. (Professional Services)
“Absolutely the best training facilitator! Her passion in the area of Talent Management is extraordinary. She has certainly kept me engaged for the entire 2-day training session. I have had the privilege of having her as one of my university professors six years ago and I have learned so much from her. I would most certainly recommend it to anyone and everyone!!! I would take another program with her in the future!”
“I wanted to send a quick note thanking you for taking the time to teach us this weekend. I have to say that this was one of the most effective courses I’ve taken throughout my professional career. Many of the topics taught relate directly to areas of improvement I’ve witnessed in my current role. I have a meeting set up with my VP later this week to speak of some initiatives I’d like to put in place throughout the year as a result of the teachings in this course.”
“I found that the material was relevant and focussed on the strategic level of Talent Management. The program provided a great overview of what Talent Management actually encompasses and the instructor demonstrated in-depth knowledge of the material.”
B. E., (Education)
“Thank you for the workshop. It was very educational and it gave a very good overview of Human Resources and its different functions. By participating in the discussions and completing the exercises, I was able to reflect on best practices of leading companies. I also learned, tremendously from the experiences of other participants.”
“Provided an innovative and fresh look to the field of Talent Management. The course was well run and had a balance that involved all learning styles. Learned about a lot of practices that will help with my current work environment also with my growth as a professional.”