» Collaboration & Client Service

It’s All About RelationshipsCollaboration & Client Service

Whatever your position in the organization, you have to work with and for other people to get things done. Whether it’s your boss, colleagues, or direct reports, people may prioritize their own agendas instead of focusing on what you need from them. Here’s your chance to get immediate solutions for improving those relationships.

Build support with people who have different priorities, expectations, and perspectives from your own. Whether you want to win over your boss, your team, or your clients; this course gives you the skills to do that. These are AI-proof skills!

Take advantage of corporate group discounts when registering your entire team or department.

This course provides the concrete tactics and proven techniques for improving your business relationships and helping you to deliver more effectively.

Completion of this course and the Influencing Others at Work Course will earn you the Influence and Collaboration Leadership Certificate. Be that person who works well with everyone. Get the edge!

It really IS all about relationships.

Topics Covered:

Understanding the Triggers of Discord at Work
Hot Buttons
Building Bridges in the Workplace
The 4 Human Psychological Drives and How to Leverage Them
Constructive Conflict
Destructive Conflict
Techniques to Diffuse Conflict
Effective Communication
Fundamentals of Trust
Strategies for Building Trust
Listen to Win

Who Should Take this Course?

People and Culture (HR) Professionals
Talent Management Professionals
Change Management Professionals
Employees and Leaders from all Functions

DATES

February 18 – 2027
July 2 – 2027
November 24 – 2027
November 27 – 2026

PRICE

$475 + tax
5% EARLY-BIRD DISCOUNT 150 days before start

DURATION

9-11am CT

VENUE

Virtual or In-Person

Our clients say...

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R. (Financial Services)

“I wanted to send a quick note thanking you for taking the time to teach us this weekend. I have to say that this was one of the most effective courses I’ve taken throughout my professional career. Many of the topics taught relate directly to areas of improvement I’ve witnessed in my current role. I have a meeting set up with my VP later this week to speak of some initiatives I’d like to put in place throughout the year as a result of the teachings in this course.”

R.F., (Financial Services)

“The program is highly beneficial. I currently work with an organization of approximately 300 head office staff and have now learned about new programs to put in place in order to better position us relative to the competition. This program has provided me with greater insight into identifying what is broken or missing, but more importantly, how to provide solutions. It’s an intense program that has provided me with the ability to view Talent more strategically.”

A.E., Lethbridge, Alberta (Financial Services)

“This is one personal investment that I will never forget. The content was rich and very impactful. The delivery was sharp, well articulated and professional. The tutor is very knowledgeable and well able to connect and pass the information and knowledge across. This course motivated me more to pursue my passion in the HR world more than ever and it has also equipped me to add value to my organization. The trip to Toronto was well worth it.”

A., (Healthcare)

“Provided an innovative and fresh look to the field of Talent Management. The course was well run and had a balance that involved all learning styles. Learned about a lot of practices that will help with my current work environment also with my growth as a professional.”