It’s All About RelationshipsCollaboration & Client Service

Whatever your position in the organization, you have to work with and for other people to get things done.  Whether it’s your boss, colleagues, or direct reports, people may prioritize their own agendas instead of focusing on what you need from them.    Here’s your chance to get immediate solutions for improving those relationships.

This course provides the concrete tactics and proven techniques for improving your business relationships and helping you to deliver improved service.

Completion of this course and the Influencing Others at Work Course will earn you the Influence and Collaboration Leadership Certificate. Be that person who works well with everyone. Get the edge!

Topics Covered:

  • Understanding the Triggers of Discord at Work
  • Hot Buttons
  • Building Bridges in the Workplace
  • The 4 Human Psychological Drives and How to Leverage Them
  • Constructive Conflict
  • Destructive Conflict
  • Techniques to Diffuse Conflict
  • Effective Communication
  • Fundamentals of Trust
  • Strategies for Building Trust
  • Listen to Win

Who Should Take this Course?

  • Human Resources Professionals
  • Talent Management Professionals
  • Training and Development Professionals
  • Organizational Development Professionals


February 9 – 2024
July 5 – 2024
November 29 – 2024


$595 + tax
5% DISCOUNT off one with registration for Influencing Others at Work Course


9-11am CT



Collaboration & Client Service

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