It’s All About RelationshipsCollaboration & Client Service

Whatever your position in the organization, you have to work with and for other people to get things done.  Whether it’s your boss, colleagues, or direct reports, people may prioritize their own agendas instead of focusing on what you need from them.    Here’s your chance to get immediate solutions for improving those relationships.

Take advantage of corporate group discounts when registering your entire team or department.

This course provides the concrete tactics and proven techniques for improving your business relationships and helping you to deliver improved service.

Completion of this course and the Influencing Others at Work Course will earn you the Influence and Collaboration Leadership Certificate. Be that person who works well with everyone. Get the edge!


Topics Covered:

  • Understanding the Triggers of Discord at Work
  • Hot Buttons
  • Building Bridges in the Workplace
  • The 4 Human Psychological Drives and How to Leverage Them
  • Constructive Conflict
  • Destructive Conflict
  • Techniques to Diffuse Conflict
  • Effective Communication
  • Fundamentals of Trust
  • Strategies for Building Trust
  • Listen to Win

Who Should Take this Course?

  • Human Resources Professionals
  • Talent Management Professionals
  • Training and Development Professionals
  • Organizational Development Professionals

DATES

February 7 – 2025
July 4 – 2025
November 28 – 2025

PRICE

$475 + tax
5% DISCOUNT off one with registration for Influencing Others at Work Course
Plus 5% EARLY-BIRD DISCOUNT 90 days before start

DURATION

9-11am CT

VENUE

Virtual

Collaboration & Client Service

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