It Really Is All About Relationships
Getting anything done in the business world requires the ability to influence others. Learn about key sources of influence and how to collaborate effectively with others to get things done. Collaboration skills and influence skills are foundational skills that you need to succeed.
Take advantage of corporate group discounts when registering your entire team or department. Approved by HRCI Institute for credit toward their designations.
In this course you will learn how to persuade others at work. Pick up concrete tactics and proven techniques that improve your business relationships and help you in every area of your career. Suitable for employees as well as consultants, this certificate can give you the edge needed to distinguish yourself with your employer or your clients.
Work through conflict in workplace settings. Master your listening skills. When you speak select the words that shift how you come across. Go from attacking or blaming others to supporting them. You deserve to have the Influence and Collaboration Leadership Certificate. Earn this professional credential by completing the Collaboration and Client Service Course and the Influencing Others at Work Course.
Foundational Skills for Success
Topics Covered:
- Understanding the Triggers of Discord at Work
- Hot Buttons
- Building Bridges in the Workplace
- The 4 Human Psychological Drives and How to Leverage Them
- Constructive Conflict
- Destructive Conflict
- Techniques to Diffuse Conflict
- Effective Communication
- Fundamentals of Trust
- Strategies for Building Trust
- Listen to Win
- Fundamentals of Influence
- 3 Key Sources of Influence in the Workplace
- Seek Out and Find Opportunities to Influence Others
- The Warmth/Competence Dynamic
- Building Connection with Colleagues
- Building Trust at the Workplace
- Building Credibility
- Influencing for Success
Who Should Take This Program?
- Human Resources Professionals
- Talent Management Professionals
- Training and Development Professionals
- Organizational Development Professionals

Go Far With A Solid Foundation
Collaboration and Client Service
DATES
February 21 – 2025
July 4 – 2025
November 28 – 2025
DURATION
9-11am CT
PRICE
$475 + tax
5% DISCOUNT off one with registration for Influencing Others at Work Course
Plus 5% EARLY-BIRD DISCOUNT 120 days before start
Influencing Others at Work
DATES
February 21 – 2025
July 4 – 2025
November 28 – 2025
DURATION
1-3pm CT
PRICE
$475 + tax
5% DISCOUNT off one with registration for Collaboration and Client Service Course
Plus 5% EARLY-BIRD DISCOUNT 120 days before start